FAQs
This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.
Order
I DIDN'T RECEIVE THE ORDER CONFIRMATION EMAIL
If you placed an order with us but did not receive an order confirmation, it may be because an incorrect email address was provided. Contact us at hello@oakposter.com to check whether we have an order registered for you, and to correct your email address so that you can receive your order confirmation. It may also be because the order has not gone through. Kindly contact us before placing a new order to avoid duplicate orders.
How do I know my order went through?
An email with an order confirmation will be sent to the e-mail address that was given when completing the order. If you have not received your order confirmation, please check your spam folder. Please note that it can take up to 24 hours before you receive the order confirmation.
If you checked your spam mail and waited 24 hours and still did not receive the confirmation email, we recommend you to contact us at hello@oakposter.com so we will investigate this for you.
What happens when I enter the wrong address?
If you have provided incorrect information such as a delivery address, email address or telephone number etc. Please contact us at hello@oakposter.com or to our customer service as soon as possible so they can manage to change your information prior to sending your order. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact us, as a customer you're responsible for the extra costs that may occur.
Can I make changes to my order after it is placed?
We know you need your products fast. As soon as you have placed the order, we’re on it! Unfortunately, this means we will be unable to make any changes as it is already being processed at the warehouse (usually within seconds).
How can I cancel my order?
Contact us as soon as possible through our contact page. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly.
Payments
What Payment Methods Are Accepted?
Oak Poster accepts the following payment methods:
Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
Claim
What if my package and products were damaged upon arrival?
If your package and products were damaged upon arrival contact us as soon as possible with pictures both of the damaged package and the damaged goods. You can do this through the contact form. As soon as we receive the pictures of the damaged package and products we will handle you request. Please not send back the damaged products to us on your own behalf.
I have gotten the wrong products what to do?
Please start with double-checking your order confirmation to see what you ordered. If you have not received the ordered product please contact us.
What happens if I do not collect my parcel?
In the event that products are returned to us due to customers failing to pick up their package, we charge a $22 . This covers shipping to and from you, as well as handling and restocking of products.
Returns
Can I return my order?
Yes, there is a 30 - day return policy for products purchased at oakposter.com.This means that you have the right to return your purchase by contacting Oak Poster Store within 30 days of the date you took receipt of the ordered product or the order reached the collection point (cooling-off period).
How do I return an item?
Please note that the return must be sent back to Canada.
The parcel needs to be packaged the exact same way it was when you received it from us. It is important to reroll the posters in the protective paper since it ensures they do not shift during transit. When you've re-rolled the posters in the paper, use sticky tape so we can take it out of the tube easily upon return.
You are responsible for postage and shipping costs.
Please, register your return via the link below. Once your return is registered you will receive an email containing instructions and address details.
Can I exchange a product?
If you would like to exchange your received products for something else, it is processed like a regular return. The products that will be returned must be in original packaging and condition. We will refund you as soon as we receive the products. You can then make a new purchase in our web.
Shipping
How many day take for shipping?
Our delivery time is 4-25 business days calculated from the day after receiving your item to request a return.
Do You Ship Internationally?
Yes, we provide free shipping on all orders worldwide!
